Terms and Conditions

RefuWorks Terms of Use

Effective Date: August 21, 2025

Welcome to RefuWorks (“we,” “our,” “us”), a refugee-led social enterprise dedicated to empowering skilled refugee professionals and delivering high-quality digital and language services. These Terms of Use (“Terms”) govern your access to and use of our website, services, and all related offerings.

By accessing or using any part of our website or services, you agree to be bound by these Terms. If you do not agree to all the Terms, you may not access or use our website or services.

1. Our Services

RefuWorks provides professional services in two primary categories:

  • Digital Growth Solutions: This includes LinkedIn Lead Generation, Executive Thought Leadership, and LinkedIn Company Page Transformation. These services are designed to enhance your online presence, expand your network, and generate business opportunities.
  • Global Language Services: This includes Translation, Localization, and Interpretation services. These services facilitate accurate and culturally nuanced communication across various languages and contexts.

Our services are delivered by talented refugee professionals who have undergone our comprehensive reskilling programs.

2. Eligibility

By using our services, you represent that you are at least 18 years old and have the legal capacity to enter into this agreement. If you are accessing or using the services on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

3. Account and LinkedIn Credentials (for Digital Growth Solutions)

  • Account Creation: To access certain services, you may be required to create an account with RefuWorks. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
  • LinkedIn Credentials: For our Digital Growth Solutions (e.g., LinkedIn Lead Generation and Executive Thought Leadership), you explicitly agree to provide RefuWorks with your LinkedIn account credentials (username and password). You understand and acknowledge that our team will use these credentials to access your LinkedIn profile and perform authorized activities on your behalf, acting as your “digital twin.”
  • Authorization: By providing your LinkedIn credentials, you expressly authorize RefuWorks to manage your LinkedIn profile, send connection requests, engage in messaging, post content, and perform other related activities as agreed upon in your specific service agreement.
  • Security: We implement strict security protocols to protect your LinkedIn credentials and other sensitive information. However, you acknowledge that no security system is impenetrable, and you use our services at your own risk. You are responsible for maintaining the confidentiality of your own RefuWorks account password and for all activities that occur under your account.
  • Client Responsibility: You remain solely responsible for all content, activities, and interactions on your LinkedIn profile, even when managed by RefuWorks. You agree to ensure that all activities comply with LinkedIn’s User Agreement and all applicable laws and regulations. You must notify us immediately of any unauthorized use of your account or LinkedIn credentials.

4. Payment and Fees

Fees for our services are outlined in your specific service agreement or proposal. You agree to pay all applicable fees as specified. All payments are due according to the agreed-upon terms. Failure to pay may result in suspension or termination of services.

5. User Obligations and Conduct

You agree to:

  • Provide accurate and complete information required for service delivery.
  • Cooperate with RefuWorks’ team as necessary to facilitate the provision of services.
  • Use our services for lawful purposes only and in compliance with all applicable local, national, and international laws and regulations.
  • Not use our services to transmit any harmful, unlawful, or objectionable material.
  • Ensure that any content you provide to RefuWorks for use in our services (e.g., text for translation, content for LinkedIn posts) does not infringe upon the rights of any third party.

6. Intellectual Property

  • RefuWorks Content: All content on the RefuWorks website, including text, graphics, logos, and service descriptions, is the intellectual property of RefuWorks or its licensors and is protected by copyright and other intellectual property laws.
  • Client Content: Any content provided by you for the purpose of our services (e.g., marketing materials, documents for translation, LinkedIn profile information) remains your intellectual property. You grant RefuWorks a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display such content solely for the purpose of providing the agreed-upon services.
  • Service Deliverables: Any original content, translated documents, or digital assets created by RefuWorks specifically for your projects will become your intellectual property upon full payment for the services, unless otherwise specified in your service agreement.

7. Confidentiality

Both RefuWorks and the client agree to keep confidential all non-public information received from the other party during the course of their engagement, except as required by law or necessary for the performance of services.

8. Disclaimer of Warranties

Our services are provided “as is” and “as available,” without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that our services will meet your specific requirements, be uninterrupted, secure, or error-free.

9. Limitation of Liability

To the fullest extent permitted by law, RefuWorks shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the services; (b) any conduct or content of any third party on the services; or (c) unauthorized access, use, or alteration of your transmissions or content.

In no event shall RefuWorks’ aggregate liability for all claims relating to the services exceed the amount you paid RefuWorks for the services in question during the twelve (12) months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless RefuWorks, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees and costs, arising out of or in any way connected with (a) your access to or use of the services; (b) your violation of these Terms; (c) your violation of any third-party right, including without limitation any intellectual property right or privacy right; or (d) any dispute or issue between you and any third party.

11. Termination

We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Upon termination, your right to use the services will immediately cease. If you wish to terminate your account, you may simply discontinue using the services or contact us.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of [Specify Jurisdiction, e.g., the State of Maine, USA, or Switzerland, etc., based on where RefuWorks is legally registered/operates], without regard to its conflict of law principles.

Any dispute arising from or relating to the subject matter of these Terms shall be settled by mutual negotiation. If negotiation fails, disputes will be resolved through binding arbitration in [Specify City/State, e.g., Portland, Maine], in accordance with the rules of [Specify Arbitration Association, e.g., the American Arbitration Association].

13. Changes to These Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our services after those revisions become effective, you agree to be bound by the revised terms.

14. Contact Us

If you have any questions about these Terms, please contact us:

RefuWorks Email: info@refuworks.com Website: https://www.refuworks.com